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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Review request for payment
   • Identify request for payment
   • Review validity of request against fund entitlements within legislative and operating guidelines, and operational authorities
   • Use suitable checklist and instruments to ensure accuracy of request content
2. Review documentation and evidence
   • Establish payment criteria to enable compliance to be determined within terms and conditions of trust, relevant legislation and operating guidelines
   • Obtain additional evidence where required from appropriate parties to confirm that request complies with fund’s conditions of entitlement
   • Review documentation and confirm accuracy and completeness
3. Determine entitlement and communicate decision
   • Determine level of entitlement based on reviewed information and within own authority levels
   • Obtain sign-off from required personnel according to organisational policies and procedures
   • Make decision on payment according to trustee instructions, legislative requirements, and operating guidelines
   • Communicate decision to relevant parties according to organisational policies and procedures

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

assess superannuation benefit claim or insurance claim under special conditions of release on at least two occasions.

In the course of the above, for each assessment the candidate must:

review validity of request for payment and evidence provided

determine entitlements according to fund entitlements and organisational authority levels and guidelines

follow payment criteria according to the terms of the trust deed, legislative requirements and organisational policies and procedures.

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Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

legislative requirements relating to assessing superannuation benefits and insurance claims under special conditions of release

organisational policies, procedures and authority levels for reviewing requests for payment

key aspects of fund entitlements and operating guidelines relating to assessment of superannuation benefits and insurance claims

processes for identifying payment criteria according to relevant trust deeds, legislation and organisational procedures

fund policies and procedures relating to assessment of superannuation benefit and insurance claims, including relevant underwriting frameworks and policies

changes to products and services relating to superannuation benefits and insurance claims, and implications for assessments.

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